Refund Policy

1. Summary

ClipCheap’s paid plans are monthly subscriptions. You can cancel at any time, and your plan stays active until the end of the period you have paid for. We refund duplicate or mistaken charges, charges for a service we failed to provide, and anything else the law requires. This policy is part of our Terms of Service.

2. Subscriptions and cancellation

• Paid plans are billed monthly in US dollars through Polar, our merchant of record, and renew automatically until they are cancelled.
• The workspace owner can cancel at any time from the billing portal in the studio. Cancellation takes effect at the end of the current billing period, so you keep your paid features until then and aren’t charged again.
• Cancelling doesn’t refund the current period by itself. If you think you should get a refund, seeWhen we give refunds.

3. When we give refunds

• Duplicate or mistaken charges. If you were charged twice for the same period, charged after your cancellation took effect, or charged the wrong amount, we refund the incorrect charge in full.
• Service failure. If a paid feature didn’t work for a significant part of a billing period because of a fault on our side, and we couldn’t fix it within a reasonable time after you told us, we refund the affected period in full or in part.
• When the law requires it, including the right of withdrawal for consumers in the EU and the UK, described below.

We may also give refunds in other cases at our discretion. A refund in one case doesn’t mean we will give one in another.

4. EU and UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you can withdraw from your first purchase of a paid plan within 14 days of buying it, without giving a reason.

ClipCheap starts working as soon as you subscribe, so by subscribing you ask us to start providing the service within those 14 days. If you then withdraw, we refund what you paid minus an amount in proportion to the service you received before you told us you were withdrawing.

To withdraw, email support@clipcheap.app within the 14 days with a clear statement that you are withdrawing.

5. What we don’t refund

Unless the law requires it or this policy says otherwise, we don’t refund:

• video minutes, re-renders or AI caption requests you have already used, or the part of a billing period that has already passed;
• unused allowances, which don’t carry over to the next month;
• a billing period in which you didn’t use ClipCheap, or a renewal you didn’t cancel in time;
• a move to a cheaper plan partway through a billing period; or
• a plan that ended because you broke our Terms of Service or Acceptable Use Policy.

Jobs that fail, and jobs you cancel, release their video minutes automatically, so you don’t need a refund for them.

6. How to ask for a refund

1. Email support@clipcheap.app within 14 days of the charge, from the email address on your ClipCheap account.
2. Include the order or invoice number from your Polar receipt, and tell us what happened.
3. We reply within 5 business days. If we need more information, we will ask for it.

We look at charges older than 14 days only when the law requires it or in exceptional cases, such as a charge you didn’t authorize.

7. How refunds are paid

Polar, as merchant of record, sends approved refunds to the original payment method, in the currency you paid, including any tax it collected on the refunded amount. How long the money takes to reach you depends on your bank or card issuer, usually 5 to 10 business days.

If we refund a charge in full, we may end the subscription it paid for, and the workspace then moves to the Free plan.

8. Chargebacks

Please contact us before you dispute a charge with your bank. Most billing problems are fixed faster directly. While a dispute is open, we may pause the workspace’s paid features.

9. Your legal rights

Nothing in this policy limits the rights you have under consumer protection law where you live. If the law gives you more than this policy does, the law applies.

10. Changes and contact

We may update this policy. The date at the top of this page shows the latest version, and a change doesn’t affect refund requests made before it takes effect. For questions about billing or refunds, contactsupport@clipcheap.app.

Legal name

ClipCheap

Registered address

UClub LaunchPad @ one-north, Singapore

Help and billing

support@clipcheap.app